Industry: Verbal Judo

19 Jun 2017
10:00 am- 11:15 am
Dallas 3-4

Industry: Verbal Judo

“Verbal Judo”, the Gentle Art of Persuasion, a book by George J. Thompson, Ph.D. and Jerry B. Jenkins, provides the basis for this session on how best to deal with difficult people.  Learn key phrases that can help lead to resolution of conflict, disagreements, and workplace agitation.  Explore solutions for issues that you face in your office with employees or clients that lead to a “win-win” resolution.

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