Industry: The Relationship ERA

19 Jun 2017
10:00 am-11:15 am
Dallas 5-7

Industry: The Relationship ERA

The Relationship Era is a time in our history where technology-solutions and outsourcing run rampant and the mantra many hear is “web and mobile FIRST!” Yet many of the four-star and five-star service organizations are realizing the value in hiring and training for stronger interpersonal traits and soft-skills, especially where co-workers are customer-facing. As you’ll hear from Dr. Withers, there has never been a time in recent history where quality customer service and effective stakeholder relations were at more of a premium, especially when technology is driving such significant change. Dr. Withers shares what he’s learned from his own work and research with many four- and five-star service providers, both regionally and nationally.

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