Session List & Details

Full Session List

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Day 1
18 Jun 2017
Day 2
19 Jun 2017
Day 3
20 Jun 2017
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VAR: eMDs RCM Service

This session will provide information about the eMDs Revenue Cycle Management billing service.  We will tell you about the service offering, how we work with practices, and what those interested in outsourcing their service can expect from eMDs.
Michael Liter

Plus: Bill Overview

The Plus Bill application is a comprehensive practice management application designed to support multiple tasks, including automated invoice generation, claims transmission and follow up, and payment posting.  We will look at how this application can be used to manage your day-to-day financial needs.
Donna Vincent

Plus: Chart Overview

Plus Chart is a full-featured electronic medical record that supports creation and maintenance of clinical documentation.  We will take a look at some of the common tasks related to maintaining clinical information using the Plus Chart application.
Janet Daniel

Plus Focus Group: Schedule/Check In and Out (VAR)

Users will be given a demonstration of Schedule in eMDs Plus Solution. During this time, workflow and general feedback on the application will be discussed.
Tim Fiore

VAR: eMDs Credentialing

This session will provide information about the eMDs Credentialing & Provider Enrollment Services.  We will tell you about the service offering and pricing as well as demo our new Enrollment Software.
Anitra Montgomery

Solution Series: Template Lab

This lab is a chance to get hands-on with Solution Series and practice some of the new things you’ve learned from other conference sessions. There is no formal instruction in the lab, but expert monitors will be present to answer any questions that may arise.
Susan Matlack

Solutions Series: Support Lab

Meet the eMDs Solution Series Support Team and get answers to your specific questions related to the various Solution Series and Plus modules and their connecting components.

Solution Series: Filing Reference Documents

Keeping a well-organized document filing system is essential to productivity and efficiency in your office. Learn how to utilize features in eMDs Solution Series such as linking documents to flowsheets, building reference documents, and changing document descriptions to make sure that the right information is always at your fingertips.
John Waites

Solution Series: Life of a Lab Order

In this presentation, users will learn the different tools used to order, track, and manage labs in e-MDs Solution Series. We will follow a lab order from the visit note, through the tracking process, to the receiving of results, and we will discuss different ways to record, display, and report those results.
Matt Clark

IT: Basic Database Management

Want to make sure you’ve covered all the basics to manage and protect the data that is so critical to your business?  In this class we’ll do just that.  Topics covered will include drive configuration (i.e. RAID), important SQL Server configuration settings, reliable backup routines, transaction log management, validating database integrity, statistics maintenance, and more.
David Pagliuca
Jeff Rogers

Plus Focus Group: Bill Productivity (Admin)

In this focus group specifically designed for Office Managers and Practice Administrators, the focus will be on reports, collections and increased productivity. Come ready for active discussion and sharing about your experiences with eMDs.
Tim Fiore
Katy Thaden

Plus: Chart Overview

Plus Chart is a full-featured electronic medical record that supports creation and maintenance of clinical documentation.  We will take a look at some of the common tasks related to maintaining clinical information using the Plus Chart application.
Janet Daniel

Medisoft: Medisoft 21 New Features

Come learn about the new features of Medisoft 21. Get an in-depth training on how to utilize the integrated ICD-10 Search, the Online Appointment Request, as well as the Write-Off Utility. This session will help ensure that you have all the information necessary to utilize the current version of Medisoft to the greatest extent possible.
Tony Peterson

Solution Series – Utilization Management

eMDs Solution Series offers robust reporting and patient management features in addition to “standard” scheduling, billing, and charting components.  This session will discuss utilization of these features in the “real world” setting of private practice – interfacing with labs, patient population management, process improvement, office workflow analytics, etc.  Learn how to use (and sometimes bend) Solution Series to your needs
Allan Grimes, MD

Plus Focus Group: Content

Users will be given a demonstration of how content functions in the Plus Solution, focusing on templates, patient education and Clinical Decision support. During this time, workflow and general feedback on the application will be discussed.
Rebecca Richardson
Betty Barrs

IT: Basic Monitoring

We will discuss how to setup basic monitoring and passive alerts for your systems and workstations. In addition we will be sharing a handful of tools we find useful when troubleshooting at eMDs.
Alan Ortego
Jeff Rogers
Billy McClish

Industry: PCMH – The Must-Pass Elements

This session will focus on the six must-pass elements of NCQA’s PCMH recognition process, and what will be required for your practice to successfully meet these challenges.
Wendy Henderson
Susan Matlack

Solution Series: Support Lab

Meet the eMDs Solution Series Support Team and get answers to your specific questions related to the various Solution Series and Plus modules and their connecting components.

Industry: Management Culture and Social Styles

Every manager needs to be versatile when dealing with colleagues, subordinates, clients and patients. Some people are more analytical and risk averse, others lack followthrough but know how to capture and hold an audience. Some are easy-going amiables who can work with anyone and some are unforgiving drivers who value results above all else. Which one are you? How do you get the most out of your team? What qualities best balance out your weaknesses and flex to your strengths?  A short self-survey is followed by a social style workshop with specific tricks to flexing to social styles.
Thom Blaylock

VAR: Winning the Plus Sale

In this class we will cover the tips and tricks you need in order to prove to your prospects that eMDs Plus outshines the competition!  Highlights include value propositions, “wow” factors, sales strategies, and how to deliver a high-impact sales demonstration.
Christopher Wetzel

Plus Chart: Using the Clinical Worklist

The Clinical Worklist is a tool that provides ease of access to the things you do each and every day. This worklist is where providers review documents and respond to refill requests, and nurses/MAs can follow up on overdue orders using the worklist (and so much more).
Matt Clark

Lytec: Lytec 2017 New Features

This session will give you an overview of those features, including the integrated ICD-10 search, as well as the new AR Tracking module.
Tony Peterson

Transitional and Chronic Care Management: Get Paid for the Work You’re Already Doing

For complex and high-risk patients, a substantial portion of the patient care occurs after the face-to-face visit.  This session will describe two existing Medicare benefits designed to incentivize that work:  Transitional Care Management (the care provided to your patient during the 30 day time period after a hospital discharge) and Chronic Care Management (the ongoing care provided to the patient that does not involve a face-to-face physician visit).  We will also discuss how our practice implemented new workflows to take advantage of these benefits and provide tips on how you can too.
J. Scott Litton, Jr., MD, FAAFP

Solution Series: Electronic Remittances

Electronic Remittance Advice files can speed the posting of your payments.  We will go over the workflow for ERAs and the common issues billers have with using this fantastic feature.
Wendy Henderson

Solution Series Focus Group: OB Module

In this session, specifically designed for OB specialties, the focus will be on likes, dislikes and needed functionality. Come ready for active discussion and share about your experiences with eMDs Solution Series.
Catherine King
Betty Barrs

Industry: Quality Measurement Programs

As the healthcare industry moves away from fee-for-service and towards pay-for-value, the number of government, insurance, and third-party programs looking to incentivize clinical quality increases.  This session will deliver an overview of the major quality measurement programs out there, including the requirements for eligibility, the type of reporting required, and the potential benefits of participation.
John Waites

Solution Series: Charting Faster – Tips for Efficient Documentation

Why does it take so long to get my note completed?  Are you tired of clicking-clicking-clicking? Isn’t there a more efficient way?  Yes there is. We will walk through charting a patient visit to see the many ways you and your staff can be more efficient.
Janet Daniel

Solution Series: Support Lab

Meet the eMDs Solution Series Support Team and get answers to your specific questions related to the various Solution Series and Plus modules and their connecting components.

VAR: Plus Product Lab

This lab is a chance to get hands-on with Plus and try out some of the new things you’ve learned from other conference sessions. There is no formal instruction in the lab, but expert monitors will be present to answer any questions that may arise.
Donna Vincent
Matt Clark

VAR: Plus Migrations and Integrations

Join us to learn how to maximize your clinic’s legacy data migration.  Data migration is a critical EHR implementation step, as it determines what patient data will be available in the EHR when the clinic goes live.
Lana Payne
Alan Ortego
Bharath Perugu

IT and Solution Series: Unleash the power of the Grid (and other “hidden” features of Solution Series)

The grid is the spring board for many features and functions in Solution Series. You probably interact with the grid on a daily basis…but are you really using the grid to its fullest ptential? Did you know you can customize the program colors in the Health Summary screen? Learn a special keystroke to save time when building invoices, and a feature in demographics which can help you enter patient data more quickly. Join Chief Architect, David Reed as he steps through some of the lesser-known (but incredibly useful) features of the grid, as well as some other powerful features of the application that you might be missing.
David Reed

Medisoft and Lytec: Medisoft and Lytec Focus Group: Practice Management

This focus group will be an open discussion regarding Practice Management key performance indicators that you would like to see tracked. These may be reports or just items that should exist on a dashboard. Note this is NOT targeted towards quality reports. We will also discuss collections and increased productivity. Come ready for active discussion and sharing your thoughts.
Katy Thaden
Jennifer Pritchett
David Cumming

Plus: Schedule and Check-In Workflow

In this presentation, users will learn how to utilize the schedule application for managing patient appointments and take a trip through the entire patient scheduling and check-in process.
Matt Clark

Solution Series: Tools to Increase Patient Engagement

How we interact and communicate with our patients can affect how they perceive their level of care, and by encouraging the patient to actively participate in their own care, we can have a big effect on outcomes. Learn about the tools available in Solution Series that will help you engage patients effectively and improve quality reporting.
John Waites

Plus Focus Group: Bill Productivity (VAR)

If you have experience with claims, posting/creating invoices and posting payments both manually and electronically; this is the focus group for you! The emphasis will be on increasing productivity in eMDs Bill and this session will specifically be designed for billers.
Tim Fiore
Katy Thaden

Practice Partner: Templates – Incorporating New Workflow into Old Habits

This session will focus on revamping old templates with updated features to accommodate documentation changes and incorporate quality measure reporting into workflow.
Joela (Suzi) Chierchie

What You’ve Been Waiting for: Solution Series 9.0

Solution Series version 9.0 will be the ONC certified EHR you need to meet your quality reporting and value-based care needs. There are so many new and exciting changes, we almost couldn’t fit them into a single session! New, sleek Visit Summary (CCD) Updated and modern look for visit notes Better coding in templates with more options Live care plan that can be continuously updated Last, but certainly not least, an ICD-10 based visit note!
Elena Campos

Industry: The Relationship ERA

The Relationship Era is a time in our history where technology-solutions and outsourcing run rampant and the mantra many hear is “web and mobile FIRST!” Yet many of the four-star and five-star service organizations are realizing the value in hiring and training for stronger interpersonal traits and soft-skills, especially where co-workers are customer-facing. As you’ll hear from Dr. Withers, there has never been a time in recent history where quality customer service and effective stakeholder relations were at more of a premium, especially when technology is driving such significant change. Dr. Withers shares what he’s learned from his own work and research with many four- and five-star service providers, both...
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Dr. Bill Withers

Solution Series: Support Lab

Meet the eMDs Solution Series Support Team and get answers to your specific questions related to the various Solution Series and Plus modules and their connecting components.

Solution Series: ePrescribing, EPCS, and Formulary Benefit Checking

Each of these three tools, separately, offers a significant improvement over analog processes, but together they can make prescribing faster, easier, safer, and less expensive for patients. This session will look at not only how to use these functions, but how they work in concert with each other to provide a comprehensive software solution.
Susan Matlack

Industry: Verbal Judo

“Verbal Judo”, the Gentle Art of Persuasion, a book by George J. Thompson, Ph.D. and Jerry B. Jenkins, provides the basis for this session on how best to deal with difficult people.  Learn key phrases that can help lead to resolution of conflict, disagreements, and workplace agitation.  Explore solutions for issues that you face in your office with employees or clients that lead to a “win-win” resolution.
Roger Wilson

Industry: The Transition to Value-Based Reimbursement: Past, Present, & What the Future Holds (CEU)

CEU – confused about what the future of the ACA, MACRA, meaningful use and other government programs will be under President Trump and the Republican Congress?  Uncertain as to how these changes will impact the industry’s transition to value-based reimbursement and your top and bottom lines?  You’re not alone!  This session will provide an educational overview of the transition to value-based reimbursement, highlighting which President Obama policies and industry trends will and won’t change under President Trump and what that will ultimately mean for your practice.
Chris Emper

Medisoft and Lytec: In-Depth Revenue Management Overview

Claims are the lifeblood of any practice. Revenue Management is the mechanism used by both Medisoft and Lytec to process the submission of those claims. Come learn from the experts the tips and tricks necessary to best support your customers on this vital feature.
Jeff Paul

Plus: Bill Overview

The Plus Bill application is a comprehensive practice management application designed to support multiple tasks, including automated invoice generation, claims transmission and follow up, and payment posting.  We will look at how this application can be used to manage your day-to-day financial needs.
Donna Vincent

Plus Focus Group: Chart Usability

Users will be given a demonstration of creating a chart note in the Plus Solution. During this time, workflow and general feedback on the application will be discussed.
Catherine King
Brice Gilmore
Betty Barrs

IT: Database Performance Management

Have users occasionally encountered slowness and you need to figure out why?  In this class we’ll discuss tools and techniques to do just that, as well as touch on capacity planning.  We’ll cover how to investigate CPU, memory and IO utilization, as well as identify and resolve blocking issues.  Some of the tools we’ll look at include SQL Server’s Management Data Warehouse, Activity Monitor, and SQL Profiler, as well as OS level tools such as Resource Monitor and Performance Monitor.
David Pagliuca
Jeff Rogers

Industry: Tips and Techniques to Maximize Revenue Collection (CEU)

Learn some of the best tips and tricks to maximize revenue collections and what your company should be doing daily, weekly and monthly to improve yield. We will explore best practices focused on patient access and follow up with both patients and payers. Learning Objectives: Gain insight into easy activities that should allow for a more streamlined office Understand the latest technology and how it can help you increase revenue Prepare your office with a base of processes and technology for the future
Kristin Weir
Alester Spears

Solution Series: Support Lab

Meet the eMDs Solution Series Support Team and get answers to your specific questions related to the various Solution Series and Plus modules and their connecting components.

Practice Partner: Support Lab

This lab is a chance to get hands-on with Practice Partner and try out some of the new things you’ve learned from other conference sessions. There is no formal instruction in the lab, but expert monitors will be present to answer any questions that may arise.
Joela (Suzi) Chierchie

Industry: Top 10 Credentialing Mistakes

Provider credentialing and enrollment is an absolute necessity when running a successful physician practice. Becoming a provider with commercial and government insurance companies allows you to maintain steady patient referrals and cash flow which is the backbone of any successful practice. However, the process of credentialing is labor intensive and fraught with pitfalls. One innocent mistake can mean delays or potentially denials. Join us for this session as we review the top ten credentialing mistakes commonly made by practices and strategies for avoiding them.
Anitra Montgomery

Solution Series: Patient Intake Workflow

The front desk/check-in area of an office is a busy place. Let’s look at how you can use eMDs Solution Series to streamline the process. Areas covered will include the advanced schedule use, automating tasks, and the utilizing patient portal.
Susan Matlack

Industry: Critical Conversations in the Workplace

Learn a variety of skills and techniques on how best to interact with employees, particularly when it concerns employment performance. Develop your own “tool kit” for developing a successful team in your office.  Eliminate distractions and distracters in a timely and diplomatic way. The book “Crucial Conversations” is an excellent tool for developing these skills and putting them into practice in your workplace. It will be a source of information for the session.
Dr. Peggy Stark-Wilson

Plus: Order Management

In this presentation, users will learn the different tools used to order, track, and manage orders in Plus.
Janet Daniel

Industry: Implementing Group Sessions

Shared medical appointments are still relatively rare, but they have almost doubled in popularity over the last 10 years, according to the American Academy of Family Physicians. Several studies show that group visits are particularly effective at keeping chronic illnesses in check and for increasing patient engagement and improving outcomes.  Come learn how to incorporate these into your practice and improve your bottom line, quality markers and patient satisfaction.
Christi Hudiburg

Focus Group: RHC/FQHC

This focus group will be an open discussion regarding the needs of RHCs and FQHCs.
Katy Thaden
David Cumming

Practice Partner: Configuration for MACRA/MIPs

This session will be on configuring your Practice Partner system to be compliant for reporting MACRA/MIPS.
Joela (Suzi) Chierchie

Industry: Introduction to MIPS

Learn more about the Merit-Based Incentive Payment System (MIPS) and how it is designed to increase value and quality. This session will go over the incentives and requirements of reporting, including how the program incorporates elements of Meaningful Use and PQRS.
John Waites

Solution Series: Billers – What You Should Know About Chart

Do you ever wonder why the providers choose a certain code? Or why an incorrect code keeps coming across from the visit note no matter how many times you correct it?  How does the E&M coder choose the level of office visit?  Why aren’t units correct for J codes?  Come see what you don’t know about how the charting in Solution Series affects billing.
Wendy Henderson

Solution Series: Support Lab

Meet the eMDs Solution Series Support Team and get answers to your specific questions related to the various Solution Series and Plus modules and their connecting components.

VAR: Plus Product Lab

This lab is a chance to get hands-on with Plus and try out some of the new things you’ve learned from other conference sessions. There is no formal instruction in the lab, but expert monitors will be present to answer any questions that may arise.
Joela (Suzi) Chierchie

Solution Series: Providers – What You Should Know About Bill

This presentation will provide users with a basic breakdown of the billing process and how they can aid in reducing delays in reimbursement. Attendees will learn how to utilize the visit note charge capture, the difference between “in-house” and “send-out” for billing purposes, and how an allowable fee schedule can make the billing process more automated. Learn how the E&M Coder calculates your documentation, and what it cannot calculate, to ensure the complexity of your visits are coded correctly.
Matt Clark

Industry: Alternative Payment Models: No Risk, No Reward (CEU)

CEU – From ACOs to bundled payments to primary care transformation models, alternative value-based payment models are growing rapidly, accounting for over 30% of today’s Medicare payments and a similar percentage of payments from commercial insurers.  With this rapid growth in new payment models, it’s never been more important to understand the mechanics of these models and their impact on practice revenue.  This session will provide an educational overview of these emerging payment models, highlighting the patient’s role at the center, flow of prospective and retrospective reimbursements, and ultimate impact to practices.
Chris Emper

Medisoft and Lytec: Medisoft and Lytec Subscription Model

Learn how you can improve the financial health of your business by transitioning the sale of Medisoft and Lytec to a subscription model.
Chad Kossel
Jeff Paul

Focus Group: Quality Data/Population Health

This focus group will be an open discussion of quality indicators and dashboards users would like to have to better track quality program data.
Rebecca Richardson
Elena Campos

Solution Series: Behavioral Health and Chart Confidentiality

Does your office offer Behavioral Health Services?  Charting the Behavioral Health Visit within an EHR and honoring confidentiality regulations can be challenging.  Let’s look at ways we can keep these visits confidential within eMDs Solution Series.
Matt Clark

Practice Partner: Patient Engagement Careteams/Careplans

This session will be focused on the tools within Practice Partner to be used for establishing Patient engagement framework and preparing for the future use of EHR.
Joela (Suzi) Chierchie

IT: Data Security

Protected Health Information is one of the most commonly targeted types of data in the world today.  As technology becomes more complicated and criminals become more sophisticated, having a comprehensive security plan in place to protect your patient data is essential.  This presentation will cover important aspects of data security including modern approaches to malware protection, implementation of content filtering, and the importance of proactive security incident and event management.  Although primarily directed at IT professionals, this session will have useful information for anyone who is concerned about safeguarding the most important asset in your practice.
Billy McClish

Industry: Patient Engagement and Chronic Care Management

I will be demonstrating that in an uncertain environment it is even more important to focus on the outcomes of our efforts if we want to ensure the patients quality of life and our financial stability.  Truly effective chronic care management and patient engagement go hand in hand, it is impossible to have one without the other.  We are  able to affect meaningful outcomes by partnering with our patients to monitor, educate, empower and achieve the clinical outcomes and financial rewards.  We must strive to engage people across the entire continuum of care, healthcare organizations can help people become more knowledgeable about their health, more prepared for care experiences, more...
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Christi Hudiburg

Industry – HIPAA Boot Camp

Do you need a basic understanding of or a refresher on HIPAA? HIPAA was passed to protect patient identifiable information for privacy and safety reasons. Since medical records often have patient addresses, full names, dates of birth, social security numbers, and billing information they are prime targets for both financial and medical identity thieves, which is why compliance is truly important.  In this session we will review the standards for privacy, security, breach notification and the enforcement process.
Sheila Stine

Solution Series: Support Lab

Meet the eMDs Solution Series Support Team and get answers to your specific questions related to the various Solution Series and Plus modules and their connecting components.

Solution Series: Template Lab

This lab is a chance to get hands-on with Solution Series and practice some of the new things you’ve learned from other conference sessions. There is no formal instruction in the lab, but expert monitors will be present to answer any questions that may arise.
Wendy Henderson

Solution Series: Tools to Master Your Accounts Receivables

While treating patients is the foundation of your practice, getting paid is a close second. In this session, we will examine ways to work your accounts receivable, including the use of reports, the collections module, and more.
Janet Daniel

Solution Series: Maximize Recovery with Automated Underpayment Discovery and Appeals Management

In this session, you will learn how TriZetto Provider Solutions and eMDs are partnering to deliver integrated solutions that help streamline your organization’s efficiency and positively impact your bottom line. During this session, you will discover how to maximize your investment by: Discovering how new product integration with eMDs will improve the efficiency and financial health of your practice Learning how to identify underpayments and automatically generate appeal documentation Watching a live demonstration facilitated jointly by TPS and eMDs
Kristin Weir
Patrick Hall

Solution Series: Allowed Fee Schedules

You have your Billed Fee Schedule in place and understand it well.  Now, let’s talk Allowed Fee Schedules.  Allowed Fee Schedules are a fantastic way to keep track of what an individual payer actually pays as well as automatically implement payer-specific billing rules like specific modifiers or units.  Come learn about this underutilized function of fee schedules.
Wendy Henderson

Solution Series: Automating Revenue Processes (Part 1)

Don’t miss out on this 2-session presentation that will show you how to automate many of your revenue cycle management tasks.  If you are having trouble keeping track of all the reports you need to run or which collections list needs to be completed, then these sessions are for you!  Stop entering the same filter criteria for the same reports over and over!  Learn how reports, worklists, and other tasks can be created once to be routed to staff on an automated, scheduled basis, so that completing them becomes part of the routine and not something that falls through the cracks.  Make sure to sign up for both sessions!
Donna Vincent

Focus Group: Reports

This focus group will be an open discussion regarding key performance indicators that you would like to see tracked. This includes Clinical, Bill, and Schedule applications. These may be reports, or just items that should exist on a dashboard. Note this is NOT targeted towards quality reports.
David Cumming

Practice Partner: AR Management

This session is for Practice Partner Medical Billing clients, we will discuss the revenue management cycle tools within the system that can be used to help manage Accounts Receivable. This will include tools available with Relay Health website, editing tools, documentation.
Joela (Suzi) Chierchie

Industry: An Introduction to MIPS (CME)

Learn more about the Merit-Based Incentive Payment System (MIPS) and how it is designed to increase value and quality. This session will go over the incentives and requirements of reporting, including how the program incorporates elements of Meaningful Use and PQRS.
John Waites

Solution Series: Patient Portal Workflow

In this session we will cover ways to incorporate the patient portal into the daily workflow of the office. This will include registering patients as well as using the patient portal to communicate with the patients through Solution Series.
Susan Matlack

Solution Series: Support Lab

Meet the eMDs Solution Series Support Team and get answers to your specific questions related to the various Solution Series and Plus modules and their connecting components.

Industry: Building a Team That Works Together

Learn a variety of skills on the best way to build your team, motivate your team, and retain your team with success. Leave the session with an action plan for making your office more effective and efficient to better serve your patients.
Dr. Peggy Stark-Wilson

Industry: Digital Marketing 101

In this session, we will cover best practices for creating and managing your online business presence. Topics include logos, website design, tools, and brief overviews of online advertising and SEO.
Christopher Wetzel
Allison Jones

Practice Partner: Koffee Klache

Back by popular demand! This is a great opportunity to come and network with other Practice Partner providers, users, IT staff, VARs and eMDs personnel. Bring your ideas and questions for peers to hear, assist and learn.
Susan Andrews, MD

Plus: Chart – Improving the Efficiency of Clinical Workflows

We will follow the patient from the point of checked-in to checked-out,  exploring the tools available within Plus to assist clinical staff in efficiently charting a patient encounter.
Janet Daniel

Solution Series: Automating Revenue Processes (Part 2)

Don’t miss out on this 2-session presentation that will show you how to automate many of your revenue cycle management tasks.  If you are having trouble keeping track of all the reports you need to run or which collections list needs to be completed, then these sessions are for you!  Stop entering the same filter criteria for the same reports over and over!  Learn how reports, worklists, and other tasks can be created once to be routed to staff on an automated, scheduled basis, so that completing them becomes part of the routine and not something that falls through the cracks.  Make sure to sign up for both sessions!
Donna Vincent

Plus Focus Group: Bill Productivity (Billers)

If you have experience with claims, posting/creating invoices and posting payments both manually and electronically; this is the focus group for you! The emphasis will be on increasing productivity in eMDs Bill and this session will specifically be designed for Billers.
Tim Fiore
Katy Thaden

IT: Advanced Monitoring

This session will go into a more advanced discussion then the basic monitoring session. We will go over specific ways to monitor and troubleshoot various scenarios. We will be sharing PerfMon templates and reviewing the benefits of using a SIEM (Security information and event management) for analysis and advanced alerting rules.
Alan Ortego
Jeff Rogers
Billy McClish

Industry: HIPAA and Headaches – Breach Response Planning (CME)

The occurrence of a data breach at your practice is no longer a matter of “if,” but “when” it will happen.  Providers unprepared for the inevitable data breach risk their reputations with patients and risk imposition of steep regulatory penalties.  HIPAA requires a very short time period to respond to and remediate a breach.  An Incident Response Plan is an extremely useful tool to define in advance what steps your practice can expect to take, with predetermined instructions, guidelines and templates needed to quickly respond and limit the harmful effects of a data breach.  In this session, an expert who has overseen response to thousands of data breaches will walk...
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Sheila Stine

Industry: Tips and Techniques to Maximize Revenue Collection (CEU)

Learn some of the best tips and tricks to maximize revenue collections and what your company should be doing daily, weekly and monthly to improve yield. We will explore best practices focused on patient access and follow up with both patients and payers. Learning Objectives: Gain insight into easy activities that should allow for a more streamlined office Understand the latest technology and how it can help you increase revenue Prepare your office with a base of processes and technology for the future
Kristin Weir
Alester Spears

Solution Series: Support Lab

Meet the eMDs Solution Series Support Team and get answers to your specific questions related to the various Solution Series and Plus modules and their connecting components.

Practice Partner: Support Lab

This lab is a chance to get hands-on with Practice Partner and try out some of the new things you’ve learned from other conference sessions. There is no formal instruction in the lab, but expert monitors will be present to answer any questions that may arise.
Joela (Suzi) Chierchie

Solution Series: Template Editor – Beyond the Basics

Templates are valuable in adding text to your notes, but what else can they do to speed up the process of documentation and reduce time spent clicking? In this session, learn how to create templates based on documents and questionnaires, incorporate extended attributes to build medication lists, decrease the number of visible codes in the Plan, clean up options for staff, and add links to templates to improve speed.
John Waites

Industry: Interoperability Does Not Equal Automation

The session will take the audience on a journey through interoperability, examining what it means to healthcare organizations, providers and ultimately the patient. People have always been at the heart of healthcare and people will continue to be vital to our healthcare information delivery, regardless of the technology and shifts within the industry. It’s a people business.
Kathryn Wickenhauser

Practice Partner: Strategies to Improve Value in a Changing Healthcare Market

See how one of our customers uses easy to understand strategies for clinic process improvement, and how they used a value chain analysis to identify critical workflow steps across their front office and clinical operations to ensure consistent quality is delivered. The approach was designed to allow this customer’s multiple practices to provide better care and demonstrate value, whether for an ACO, MIPS, or other value-based purchasing arrangements.
Ron Kloewer, MHA CHCIO CPHIMS

Plus: Template Editing

The Template Managers in Plus Chart offer a comprehensive list of templates that support rapid and efficient completion of Chart Notes.  We will see how the use of templates in Chart Notes initiates the “cascading data” functionality that automatically adds information throughout the note based on each providers’ respective preferences.  The auto-loading of information improves efficiency, removes redundant documentation, and can lend to better overall patient care.
Donna Vincent

Solution Series: Troubleshooting A Rejected Claim

You have built your claims, uploaded your claims and now your claims are being rejected.  What went wrong?  This session will discuss the typical steps a biller should take to figure out why a claim was rejected, how to correct it, and how to ensure that similar claims aren’t rejected in the future. We will also go through the most common claims rejections and how to avoid them.  From build to payment, no rejection is our goal!
Wendy Henderson

Focus Group: Patient Engagement

This focus group will be an open discussion of core areas of patient engagement; discussing market trends and what practices are doing to engage patients.
Rebecca Richardson
Betty Barrs
Elena Campos

Practice Partner: ePrescribing EPCS

Electronic Prescribing of Controlled Substances is fast becoming the norm in healthcare.  This session will focus on the use of the EPCS and all that it entails in regards to Practice Partner.
Joela (Suzi) Chierchie

IT: Data Security

Protected Health Information is one of the most commonly targeted types of data in the world today.  As technology becomes more complicated and criminals become more sophisticated, having a comprehensive security plan in place to protect your patient data is essential.  This presentation will cover important aspects of data security including modern approaches to malware protection, implementation of content filtering, and the importance of proactive security incident and event management.  Although primarily directed at IT professionals, this session will have useful information for anyone who is concerned about safeguarding the most important asset in your practice.
Billy McClish

Industry: Patient Engagement and Chronic Care Management (CME)

I will be demonstrating that in an uncertain environment it is even more important to focus on the outcomes of our efforts if we want to ensure the patients quality of life and our financial stability.  Truly effective chronic care management and patient engagement go hand in hand, it is impossible to have one without the other.  We are  able to affect meaningful outcomes by partnering with our patients to monitor, educate, empower and achieve the clinical outcomes and financial rewards.  We must strive to engage people across the entire continuum of care, healthcare organizations can help people become more knowledgeable about their health, more prepared for care experiences, more...
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Christi Hudiburg

Industry: Management Culture and Social Styles

Every manager needs to be versatile when dealing with colleagues, subordinates, clients and patients. Some people are more analytical and risk averse, others lack follow through but know how to capture and hold an audience. Some are easy-going amiables who can work with anyone and some are unforgiving drivers who value results above all else. Which one are you? How do you get the most out of your team? What qualities best balance out your weaknesses and flex to your strengths?  A short self-survey is followed by a social style workshop with specific tricks to flexing to social styles.
Thom Blaylock

Solution Series: Support Lab

Meet the eMDs Solution Series Support Team and get answers to your specific questions related to the various Solution Series and Plus modules and their connecting components.

VAR: Plus Product Lab

This lab is a chance to get hands-on with Plus and try out some of the new things you’ve learned from other conference sessions. There is no formal instruction in the lab, but expert monitors will be present to answer any questions that may arise.
Matt Clark
Janet Daniel

Solution Series: Referral Tracking and Coordination of Care

Using the Referral/Authorization Manager is a terrific way to keep track of both inbound and outbound referrals. We will look at using the Referral/Authorization Manager as well as other associated workflows that will assist in improving the coordination of patient care between multiple providers.
Susan Matlack

Industry: Tips and Techniques to Maximize Revenue Collection (CEU)

CEU – Learn some of the best tips and tricks to maximize revenue collections and what your company should be doing daily, weekly and monthly to improve yield. We will explore best practices focused on patient access and follow up with both patients and payers. Learning Objectives: Gain insight into easy activities that should allow for a more streamlined office Understand the latest technology and how it can help you increase revenue Prepare your office with a base of processes and technology for the future
Kristin Weir
Alester Spears

Solution Series Q&A – PANEL

Tired of always hearing, “Please hold your questions until the end?”  This will be an open forum panel for questions about eMDs Solution Series. Representatives from Training, Product, Software Support, and IT Support will be on hand to share their knowledge of the software.
Jennifer Pritchett
Matt Clark
Janet Daniel

Plus Focus Group: Schedule/Check In and Out

Users will be given a demonstration of Schedule in eMDs Plus Solution. During this time, workflow and general feedback on the application will be discussed.
Tim Fiore

Practice Partner: Maintaining Your Partner Database

This session is designed to help users identify files in the database directory of Practice Partner.  Many sites are unaware of which files can be safely deleted or how to maintain log files to keep them  from growing beyond a reasonable size.  Maintaining a clean application server directory and sub directory helps in performance, backup time, and size, saving time and storage costs.
Dave Abela

IT: Business Continuity

Keeping your business operating smoothly day to day takes work and the last thing you want to worry about are IT related issues that halt your business completely. We will visit common IT scenarios that can stop your business for hours, days and potentially weeks and how to prevent them from occurring in the first place.
Alan Ortego
Jeff Rogers
Billy McClish

Industry: Quality Measurement Programs (CME)

As the healthcare industry moves away from fee-for-service and towards pay-for-value, the number of government, insurance, and third-party programs looking to incentivize clinical quality increases.  This session will deliver an overview of the major quality measurement programs out there, including the requirements for eligibility, the type of reporting required, and the potential benefits of participation.
John Waites

Solution Series: Performance Management

Solution Series has a number of tools and reports that can be used to monitor physician efficiency, optimize staff function, and improve the overall office workflow.  In this presentation, our goal is to help you identify processes that can be improved and staff training needs that can lead to increased efficiency and revenue, while improving the quality of patient care.
Donna Vincent

Solution Series: Support Lab

Meet the eMDs Solution Series Support Team and get answers to your specific questions related to the various Solution Series and Plus modules and their connecting components.

Solution Series: Template Lab

This lab is a chance to get hands-on with Solution Series and practice some of the new things you’ve learned from other conference sessions. There is no formal instruction in the lab, but expert monitors will be present to answer any questions that may arise.
Wendy Henderson
Susan Matlack

Plus Focus Group: Bill Productivity (Billers)

If you have experience with claims, posting/creating invoices and posting payments both manually and electronically; this is the focus group for you! The emphasis will be on increasing productivity in eMDs Bill and this session will specifically be designed for Billers.
Tim Fiore
Katy Thaden

Industry: Identity Theft: Avoid, Report, Recover

Stolen data is worth more than you think on the “dark web.”  Hackers are coming for your healthcare records and financial data.  In this session, you will be provided an overview of financial and medical identity theft and tips on how to personally avoid, report and recover from it.
Sheila Stine

Industry: Winning Friends and Leading People

Using the time-tested truths of “How To Win Friends and Influence People,” you will learn skills that enable you to “lead” your office team, not just “manage” it. This session will empower you to better serve your clients and your employees as you develop a deeper understanding and appreciation for those you are leading and some “tricks of the trade” when seeking to take your team to the next level of performance.
Roger Wilson

Plus: Bill – Improving Efficiency of Billing Workflows

In this session, we will examine how the Plus Bill application tools can be used to not only manage, but improve your revenue cycle processes.  We are so excited about all the automation that comes with this application and know you will be, too!
Donna Vincent

Solution Series: Translating Standard Dictation into a Solution Series Template

If you have been using templates that do not sound like your charting or you currently use Dragon Dictation to document visits, come learn how to translate your dictation into a Solution Series template for more efficient and  personalized charting.
Wendy Henderson

Industry: Top 10 Credentialing Mistakes

Provider credentialing and enrollment is an absolute necessity when running a successful physician practice. Becoming a provider with commercial and government insurance companies allows you to maintain steady patient referrals and cash flow which is the backbone of any successful practice. However, the process of credentialing is labor intensive and fraught with pitfalls. One innocent mistake can mean delays or potentially denials. Join us for this session as we review the top ten credentialing mistakes commonly made by practices and strategies for avoiding them.
Anitra Montgomery

Industry: Security Risk Analysis – What You Need to Know for MACRA/MIPS and HIPAA (CME)

Attendees will learn the basic requirements of the Security Risk Analysis (SRA) required by both the QPP and HIPAA. In addition, the importance of conducting a proper SRA will be highlighted through HHS and the OCR’s recent announcement to begin HIPAA audits.
Kathryn Wickenhauser

Solution Series: ICD-10 Workflow in Solution Series

Are you using the ICD-10 functionality in eMDs Solution Series effectively or are you struggling with codes and mapping? We will walk through the ICD-10 workflow and discuss how to make documenting easier and better.
Susan Matlack

Solution Series: Support Lab

Meet the eMDs Solution Series Support Team and get answers to your specific questions related to the various Solution Series and Plus modules and their connecting components.

Solution Series: Flowsheets – Exploring the Possibilities

Flowsheets offer many opportunities for your office to incorporate structured data into patient charts. But, what do we actually get from that structured data? Learn to use flowsheets to help build reports for abnormalities, organize and refer to documents by linking them to flowsheets, share information with patients, and capture valuable data for grantors and performance measurement programs.
John Waites

VAR: Fostering a Customer Community

Your best sources of referrals and references are happy, engaged customers.  Join this session to learn best practices for keeping your existing customers engaged with your organization and with each other, and for maximizing word-of-mouth marketing in your community.
Christopher Wetzel

Practice Partner: Using Practice Partner to Improve Value – Workflow and Process Improvement Tactics

In continuation of the session, ‘Strategies to Improve Value in a Changing Healthcare Market,’ Ron Kloewer and Tammy Philby will further break down how they implemented features within their EMR system (Practice Partner) to achieve their organizational strategy. They will share how their staff is more productive, their patients are better cared for, and how they used Practice Partner and PPRNet to do that and comply with regulatory reporting requirements.
Tammy Philby, ASCP CPHIMS
Ron Kloewer, MHA CHCIO CPHIMS

Creating Real Value via Clinical Practice Improvement for MIPS

This session demonstrates how our group for 9 Family Docs found true value by combining Clinical Practice Improvement, eCQM reporting metrics, Pay for Performance with custom Maintenance of Certification (MOC) projects. Session Objectives: Analyze registry or reporting metrics for pitfalls and accuracy (we used FigMD and PRIME Registry) Choose, design and plan a group Clinical Practice Improvement module that (we used ABFM self-directed MOCAM) Design, modify and deploy improved clinical care, data capture and car gap closure (we used Fall Prevention and Depression) Leave with a package template of how to do this in your office!
Eric Weidmann, MD

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